Frequently asked questions

We sell Credits for an AI image service: logo background removal, design redesign, product mockups and prompt-based generation, with optional 4K upscaling. What you receive is a digital image file.

Every image costs 1 Credit regardless of the job type. The smallest pack is 45,000 VND for 30 Credits, and larger packs cost less per Credit. Choosing 4K costs no extra Credit.

Vietnamese bank transfer or USDT via Binance Pay. Funds land in your balance and you buy a pack with them. Prices are set in VND and that is what you are charged; any USD figure is a reference conversion at the displayed rate.

Usually 30 to 120 seconds depending on the job and resolution. Mockups are instant because they do not call an AI model. Images appear in My images and stay on our servers for 7 days.

No. Purchased Credits are not refundable to cash, even if unused, because this is a digital product usable immediately. In exchange, Credits never expire. The only exception is if we charged you without adding Credits, or charged twice, in which case we refund the incorrect charge.

The Credit is returned to your account automatically, with an in-app notification. If an image is produced but unusable, email us the job code within 7 days for one free re-run or a Credit refund.

Yes. You keep all rights to the output and may use it for your printing and sales. You must ensure the source images you upload are yours or licensed to you, and check for third-party rights before selling.

No. Images and prompts are sent to the model provider only to run the job you requested. We do not train models, republish them or add them to any public gallery, and files are deleted after 7 days.

No. You buy Credits when you need them. There is no auto-renewal and no maintenance fee.

Email [email protected] or call +84 969 565 744, support hours 8:00 – 22:00 (GMT+7) daily. Signed-in customers can open a ticket in the in-app Support page.