OpenPod

Refund & Delivery Policy

The product is a digital image file delivered instantly in your account. Purchased Credits are non-refundable; failed jobs are refunded in Credits automatically.

Last updated: 21/09/2026
JC MEDIA AGENCY LIMITED LLCSingle-Member LLC registered in Wyoming, United States · 30 N Gould St Ste N, Sheridan, WY 82801, United States
Operating the OpenPod service at https://openpod.pro · [email protected] · +84 969 565 744

1. Delivery

  • The product is a digital image file (PNG or JPEG). There is no physical item and no shipping fee.
  • Images appear in My images as soon as processing ends, usually 30 to 120 seconds; mockups are composed instantly.
  • You download the file with the Download PNG button. Files are kept on our servers for 7 days then deleted, so download promptly.
  • Credits are added to your account as soon as payment is confirmed.

2. Purchased Credits are non-refundable

  • Credits and Credit packs are NOT refundable to cash and cannot be converted back, even if no Credit has been used.
  • Reason: this is a digital product, each job consumes AI compute the moment you press process, and Credits are usable immediately after purchase.
  • Credits never expire, so unused Credits keep their value and can be used at any time.
  • The only exception: we charged you but did not add the Credits, or charged the same transaction twice. In that case we refund the incorrectly charged amount.

3. Failed jobs — automatic Credit refund

  • A job that fails at any step (no image returned, upscaling error, server interruption, AI provider refusing the content) returns the Credit immediately, with no request needed.
  • You receive an in-app notification and the history shows the status "Refunded".
  • A job running over 10 minutes without a result is treated as failed and refunded.

4. Unsatisfactory output

  • If the output is unusable, email [email protected] with the job code (ANH-…) within 7 days.
  • We review the input and output, then re-run the job once free of charge or return the Credit to your account.
  • Not available when: the source is too blurry or under 256px, the prompt is contradictory, the request is beyond what AI can do, the content breaches the Terms, or the only issue is taste while the output meets the technical brief.
  • Print quality depends on your printer, materials and ink, and is outside the scope of this policy.

5. How to claim and timelines

  • Email [email protected] or call +84 969 565 744 with your account email, the job or transaction code and a description of the issue.
  • We respond within 24 business hours and reach a decision within 5 business days.
  • Approved cash refunds (section 2) are returned to the original payment method within 10 business days of approval.

6. Cancellation

  • There is no subscription and no auto-renewal, so there is nothing to cancel. You buy Credits when you need them.
  • You may request account closure at any time; unused Credits are not refunded, per section 2.